SMS Consent Collection — Evidence & Examples
This page documents how contractors using the PaidHero platform collect verifiable consent from their customers before any Short Message Service (SMS) is sent.
Last updated: April 21, 2026
Overview
PaidHero is a Software as a Service (SaaS) platform used by licensed commercial service contractors (electrical, plumbing, mechanical, and roofing companies) in New Jersey. Contractors use PaidHero to send transactional invoice reminders to their own existing customers. Messages are sent only to individuals who have an active business relationship with a contractor, have received services, and reasonably expect invoice-related communications. Every contractor using PaidHero is contractually required to collect documented consent through one of the three methods detailed below.
The Three Approved Consent Methods
Every PaidHero contractor collects consent through at least one of these three methods. The exact disclosure language is identical across all three and is specified in PaidHero's Master Services Agreement.
Method 1 — Signed Service Agreement or Work Order
Written consent captured at the time of service engagement.
Before work begins, the customer signs a service agreement or work order that includes the Short Message Service (SMS) consent clause shown below. Contractors retain signed agreements for a minimum of four (4) years. Consent is evidenced by the customer's signature on the same document containing the disclosure.
Garden State Electric LLC
Licensed Electrical Contractor — NJ License #34EB01234500
Work Order #WO-2026-0847
Date: 04/10/2026
- Customer:
- [REDACTED]
- Service Address:
- [REDACTED]
- Work Description:
- Replace main electrical panel — 200A service upgrade
- Price:
- $4,250.00
SMS Consent Disclosure
By providing my mobile phone number below, I consent to receive transactional Short Message Service (SMS) messages from Garden State Electric LLC regarding my service appointments, invoices, and payment reminders. Message frequency varies based on service activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Customer Signature & Date
Sample redacted service agreement. Actual signed agreements are retained by each contractor.
Method 2 — Website Service-Request or Invoice-Payment Form
Digital consent captured through the contractor's website.
Contractors integrate PaidHero-provided consent language into their service-request and invoice-payment forms. Submission of the form constitutes consent. A screenshot of a live contractor form is shown below.
gardenstateelectric.com / request-service
Request Service — Garden State Electric LLC
By providing my mobile phone number below, I consent to receive transactional Short Message Service (SMS) messages from Garden State Electric LLC regarding my service appointments, invoices, and payment reminders. Message frequency varies based on service activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Sample contractor opt-in form. All PaidHero contractors use this exact disclosure language verbatim.
Method 3 — Verbal Consent at Point of Scheduling
Phone-based consent with timestamped logging.
When a customer schedules service by phone, the contractor's dispatcher reads the disclosure script below and records timestamped consent in the contractor's system. Verbal consent logs are retained for a minimum of four (4) years.
PaidHero Verbal SMS Consent Script (Required Wording)
"Before we finish scheduling your appointment, I need to let you know: by giving us your mobile number, you'll agree to receive text messages from [Contractor Name] about your service appointment, invoices, and payment reminders. Message frequency varies. Message and data rates may apply. You can reply STOP anytime to opt out or HELP for help. We will not share your mobile information with third parties for marketing purposes. Do I have your permission to send you these texts?"
Consent Log Entry — System Record
Sample redacted verbal consent log entry as recorded in the contractor's PaidHero dashboard.
Platform-Level Compliance Safeguards
In addition to consent collection, PaidHero enforces the following safeguards at the platform level:
- Master Services Agreement contractually requires all three consent methods and specifies verbatim disclosure language
- Automatic opt-out handling across all contractors — STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, and REVOKE are honored immediately and permanently
- Cross-contractor opt-out propagation — if a number opts out from one contractor, that preference is recorded
- Content restrictions — no marketing, promotional, or lead-generation content permitted; messages are limited to invoice reminders
- Quarterly audits of a random sample of contractor consent records
- Four (4) year minimum retention of all consent records
- No mobile information shared with third parties or affiliates for marketing or promotional purposes
What Messages Look Like
All messages sent through PaidHero are strictly transactional. Below are representative samples.
Garden State Electric
Garden State Electric
Garden State Electric